Formal channels lead nowhere
Over the last three weeks, we tried formal channels again to address the Checkers Sixty60 noise issue. What followed was the same pattern: hand-offs, assurances, and then silence.
Date: 20 April 2026
Three weeks ago, we decided to once again try the formal complaint route. We contacted Sixty60 directly, only to have the issue pushed across to Pingo.
That is part of what makes the process feel so cynical. Shoprite itself positions Pingo as part of its own last-mile delivery operation, yet complaints are still redirected there as if responsibility has been handed off to somebody else. The result is the same: the ticket disappears and nobody meaningfully comes back to you.
Private complaints seem to go nowhere
After two weeks of hearing nothing, we sent a follow-up. That follow-up is now also being ignored.
What makes this worse is the impression created in public. On online complaints, Checkers often tells people to send a DM or log a formal complaint. To anyone reading those replies, it looks as if something constructive is happening behind the scenes. Our experience has been the opposite. The public complaint gets taken out of view, and the private complaint then appears to be left to die in silence.
Even the store-level promises go nowhere
I also went to complain to the manager of our local Checkers last week. I was told the matter would be escalated and that somebody would call me within two days.
That was five days ago. No call came. At this point it is no longer credible to treat this as coincidence or simple disorganisation. It looks like disregard for the complaints and a deliberate willingness to let the issue drag on unanswered.
So where does that leave residents?
We are now at the point of asking what realistic options remain. Residents are left wondering whether collective legal action may eventually be necessary, particularly where repeated loud and persistent noise may conflict with the City of Cape Town’s noise nuisance by-law.
The obvious problem is that legal action costs money, which means any serious move in that direction would probably require a larger group of affected residents to organise around the issue. That may now be the more realistic next step: building a broader local coalition, because the service is only likely to grow and the noise with it.