Date: 5 May 2026
After following up yet again, we finally received a response from the Sixty60 helpline. It came after weeks of silence following a detailed complaint about the impact this noise is having on daily life at home.
The response was brief. The complaint was redirected to Pingo, and there was no meaningful engagement with the core issue: the bikes, the routing, and the effect on residents living with the noise.
The Pingo hand-off again
This is now a familiar pattern. Complaints are pushed across to Pingo as if the issue sits somewhere outside the core Checkers Sixty60 operation.
That is difficult to take seriously. Pingo is part of Shoprite's own last-mile delivery structure, which means redirecting the complaint there does not feel like a real answer. From a resident perspective, it feels like the same issue being moved one step sideways without anyone taking responsibility for resolving it.
The practical result is the same as before: the original complaint leaves public view, but the underlying noise problem remains exactly where it was.
The route point does not match what residents see
The response also claimed that there are no alternative routes available to drivers. That does not match what residents have observed.
We are aware of at least two routes that would keep delivery bikes on main roads rather than sending them through residential streets. Those routes may be less convenient for the current delivery model, but that is not the same thing as saying they do not exist.
That matters because it goes to the heart of the issue. If quieter or less intrusive options are available but not being used, then residents are being asked to absorb the impact simply because the current shortcut is easier for the business.
Taking this to our Ward Councillor
At this point, the direct complaint route appears to have run its course. The store-level promise of a call-back led nowhere. Formal follow-ups led nowhere. The helpline has now responded, but without addressing the substance of the complaint.
So the next step is to take the issue to our Ward Councillor. If the company is not prepared to deal meaningfully with the nuisance being created in residential streets, then the matter needs to move into the local channels that are supposed to protect residents from exactly this kind of ongoing disruption.
We will now be asking whether the City's noise nuisance framework can help force a more serious response, because private escalation has not done so.